Ebony Alvarez
Seminole,FL
Summary
Results-driven Supervisor with expertise in operational efficiency and performance improvement. Proven track record in training staff and enhancing customer service while ensuring adherence to policies and safety protocols.
Overview
24
24
years of professional experience
Work History
Supervisor DS Branches
OneBlood
02.2003 - Current
- Supervised daily operations of blood donation and processing in the branches to ensure efficiency.
- Ensure accurate timekeeping, appropriate staffing levels, and attendance policies by monitoring employee attendance, managing time-off
requests, and reviewing and approving time records. - Ensure accurate timekeeping, appropriate staffing levels, and attendance policies by monitoring employee attendance, managing time-off requests, and reviewing and approving time records.
- Training and mentoring staff on safety protocols and operational procedures to enhance performance.
- Managed inventory control for blood products and medical supplies, preventing shortages and ensuring availability.
- Conducted regular audits to uphold quality standards in blood services, enhancing compliance and operational integrity.
- Ensure staff adhere to Standard Operating Procedures (SOPs) and
support continuous performance improvement through regular observations, feedback, and documented discussions.
Education
Education
Southern University
LA08-2026
Skills
- Operational management
- Inventory management
- Regulatory compliance
- Performance enhancement
- Staff development
- Staff engagement
- Complex Problem-solving
- Team collaboration
- Customer service
Accomplishments
- Top Performer 3 out of the 5 years I have been in my current role-Meeting or exceeding Collection Goal.
Timeline
Supervisor DS Branches
OneBlood
02.2003 - Current
Education
Southern University